Return & Refund Policy
Not happy with your order? Did we make a mistake? Please contact us ASAP so we can try help fix the problem.
Please email customer service to request a return authorization. We will need the following information: email and/phone number associated with the order, order number and customer name. (Hint: you can always reply to any of your confirmation emails).
Return requests must be sent to our customer service by email within 14 calendar days of receiving an order. Products being returned must be in new and unused condition. Customers who send a return without an RA risk refusal of the return shipment and/or possible restocking fees.
The following items cannot be returned: food of any kind, glow products, special order items, custom printed or items discounted more than 50%.
Returns can only be made for full unit (dozen, gross, pack, etc...) of each item. Partial packs will be discarded and the refund will not apply that portion of the return.
Freight charges are non-refundable. Ground service shipments are generally not guaranteed. If an air service shipment arrives late please contact customer service to see if we can get you a refund. The carrier must also approve of the refund.
Orders over $250.00 may be subject to a restocking fee.
Return freight is also not refundable. We suggest that customers use a traceable carrier where they can confirm delivery. We cannot be held responsible for return shipments that have not been returned or delivered to us. Customer s who try to send their order as return to sender will have the return fee deducted from any refund.
Returned product will be inspected for compliance with our return policy and if accepted the refund or credit will be applied accordingly.
Refunds can take up to 30 days form the time the return has been received at our warehouse. If you have not seen the return on your statement please contact us after the 30 day period.